Testimonials

What Clients Are Saying About Us

It is very rewarding as a business to see customers stay with us for so long, but it doesn’t come without hard work. Our expertise, personalized attention, and dedication to our clients throughout our 30-plus years of operation is the reason our customers stick around, and the reason they were so quick to answer our requests for these testimonials.

“25 years working with them says it all…”

“We have been using Capital Customs for about 25 years now and our words for them are only good. They are dedicated to their clients, easy to work with, and offer great personalized service. By working with Capital, our goods get cleared faster so we can sell them faster. 25 years working with them says it all.”

~ Marc St-Cyr, President/Owner, Company Unnamed

“Their pricing is very competitive, which has brought us significant cost-savings…”

“We’ve now been working with Capital for just about 2 years, and we can say all our imports have gone very smoothly. Their pricing is very competitive, which has brought us significant cost-savings, not to mention the increase in efficiency their service results in. We especially like how our service representative is always prompt to follow up with us after every shipment to assure all went well and that we’re happy.”

~ Andre Bertrant, President/Owner, Industrial Solutions

“We can rely on them to take care of it all…”

“We’ve been with Capital for over 11 years. I’ve personally worked in the customs brokerage industry before so have a deep appreciation for what they do. Handling our own shipments is just not something we could fit in, and Capital Customs takes that weight off us completely. We can rely on them to take care of it all; they are very responsive and are on top of any issue that arises – as I know in brokerage dealings issues can arise despite best practices. Having worked before with large carriers, I can say they are slow and much overpriced, while Capital Customs is the complete opposite.

~ Gavin Bach, President, Ideal Hobbies

“I am not able to find a better rate anywhere…”

“I’ve worked with Capital Customs for 2 years now. I’ve worked with other brokers before coming to them, but Capital’s flexibility of service and pricing is the ideal solution for us. In fact, I am not able to find a better rate anywhere. Our yearly profits are better because of the money we’re saving, and they also make us much more efficient. With our previous brokers we would have to wait a week and a half just to get invoiced. We try to work in the customs costs into our product prices, but this was very difficult when we didn’t get the brokerage cost until over a week afterwards. With Capital we get our invoices within 24 hours so we can price our products better and quicker.”

~ Sylvain Cayer, Sales & Marketing Manager, JCCayer.com

“Extremely responsive and very helpful whenever we have a special request…”

“Although we’ve been working with Capital Customs for some time now, I’ve personally only been working with them since I joined the company in 2010. Since then I can say it has been a pleasure working with them. They are extremely responsive and very helpful whenever we have a special request. They really helped to streamline our importing process, and we even receive our government remittance through them. Their prices are very reasonable, and I look forward to continuing to work with them : )”

~ Emilie Lapointe, Director of Finance, Ottawa Equipment & Hydraulic Inc.

“We’ve never had any issues or delays in importing any of shipments…”

“We’ve been using Capital for our imports since the summer of 2011. They are very pleasant to talk to, and it’s nice speaking with a local company. We’ve never had any issues or delays in importing any of our boats, motors, trailers, or merchandise. Their prices are very reasonable, and the paperwork is all done electronically which is very convenient.”

~ Daniel Proulz, Owner, Orleans Boat World

“They have everything ready by the time my shipments reach the border…”

“We’ve been working with Capital since 2007. Before then we used another customer broker but since switching to Capital the number of delays we have for our goods coming from the US has significantly dropped. They have everything ready by the time my shipments reach the border so they can be cleared within 30 seconds. There’s nothing to complain about their service or prices; they take good care of me. They are very helpful and anytime I need something I just give them a call.

~ Mat Becker, Operations Manager, Rest Assured.

“Everything has always gone smoothly…”

“We’ve been using Capital Customs Brokers for our imports for a couple years. They answer all our questions promptly, there are no delays in getting our shipments, communication is excellent, and we’re happy that everything has always gone smoothly.”

~ Nicole Laurin, Accounts Payable, The Upper Room

“They have improved our business by…”

“Three years with Capital Customs has gone by fast with how well things have been going. They are always available to answer questions and provide us with current government information. All in all, they are professional, reliable, fast and very efficient at what they do – and have very competitive costs. They have improved our business by providing us with reassurance for a faster and more efficient service and by allowing us to benefit from such competitive customs release and entry fees. Plus, we like supporting a local business.”

~ Lucia Frangione, Co-Owner, Suite Dreams.

We hope you see the value in working with us. You can count on Capital.

Get in touch today to learn more about working with us.