Customs Services
Canadian Customs Brokerage Services
Whether you’re bringing in an essential part of service equipment from Frankfurt to Victoria BC, or an entire shipment of goods from Shanghai to Corner Brook NL, the processes involved to clear your merchandise through customs begin long before the shipment reaches the border. It’s a detailed and rigorous process – and it’s what we’ve been doing for our clients every day for over 30 years.
Quick, Compliant Customs Clearance
Our team has the knowledge and experience to accurately classify merchandise, and guarantee the fast and seamless clearance of your shipments. We ensure everything is done right the first time, without risk of delays or hefty penalties.
Over the years, Canadian Customs policies have significantly added to an importer’s responsibilities, thereby increasing the chances of penalties when imported goods are not properly documented and (or) accurately compliant with current customs policies and regulations. Engaging a competent customs broker has never been more important than it is today. No matter your shipment’s origin, or where it crosses the border into Canda, our team at Capital has the expertise to clear your goods through customs and on to their intended destination quickly, compliantly, and cost-effectively.
Border clearance is a pivotal moment in your supply chain, and we take it seriously. At any point throughout the import process, you can also use our website’s PARS Tracking feature to check the status of your shipment and estimated clearance time.
Dedicated Support & Beneficial Advice
You can count on Capital to clear your goods into Canada promptly and reliably, 24 hours a day, 7 days a week. There’s always someone available should you need us.
But beyond just ‘bringing in the goods’, we do more for you by helping you save money and avoid unnecessary penalties. We’ll also help you take advantage of the money-saving opportunities that only seasoned professionals like us can identify. Simply put, we save you the hassle and help improve the profitability of your business.
Unlike most brokerages, we don’t divvy up our clients to individual customer support representatives within our office. By keeping our customer files open within our team, all members are familiar and up-to-date on all accounts. So whenever you call, you’ll always receive the same level of personalized service and attention, no matter who you speak with. This goes a long way in ensuring accurate and responsible management of all your customs affairs, and makes for a positive working relationship for both sides. Plus, we are proud to say we have a virtually non-existent turnover rate, meaning absolute reliability and continuity for our customers.
We remain personally focused on fostering longstanding, positive relationships with our customers: a valued strategy that has sustained the Capital family and the customers it had continued to serve for over two generations.
Clear, Upfront & Competitive Pricing
We believe in clear, upfront pricing with no hidden fees. We know that streamlining your importing processes will make your business more successful, which will ultimately benefit us too. So it’s a simple decision.
The best part? Our rates are very competitive for the industry. That’s just one of the many reasons why we have such a high customer retention rate: the lifetime value of our customers is more important to us than any one-time service we could offer. It is for this lasting, mutually beneficial relationship that our customers appreciate us, and we appreciate them.